How to Gain the Trust and Support of the Homeowners

There is great wisdom in the oft-quoted saying from Greek philosopher Epictetus (AD 55-135), who stated, “We have two ears and one mouth so that we can listen twice as much as we speak.” This quote represents a perfect approach for Arizona HOA directors in working with homeowners. The ability to listen and accept a good idea is paramount to gaining the support of the homeowners. Any successful business will tell you that this “customer-centric” approach is one of the keys to success.

In addition to listening and being open to suggestions, communication back to the homeowners is of paramount importance as well. Another saying that has been more recently coined, but should be given equal consideration is “Transparency, transparency, transparency.” The homeowners want to know what is going on in their association. They want to know such things as how much money is being spent to maintain the common areas and how much money is being spent on attorneys, CPAs and the like. Give them the records (non-privileged records) when they ask for them. Be honest with the community. Tell them the problems that plague your community. You will be surprised—and pleased—with the response you get. The trust and support you gain from open communication will be well worth any efforts you put forth to accomplish this.

Need more information about creating better communication and stronger relationships with homeowners? Click here.